Above Health – Marketing Communications Consent

Effective Date: October 14, 2025

Above Health values your privacy and wants to ensure you receive only the marketing communications you want. This Marketing Consent document explains our marketing practices and your rights regarding promotional communications including email, SMS text messages, and other marketing channels.

1. Types of Marketing Communications

With your consent, we may send you the following types of marketing communications:

• Email Marketing: Health tips, wellness content, product announcements, special offers, and educational newsletters.
• SMS Text Messages: Appointment reminders, product updates, promotional offers, and important health alerts.
• Phone Calls: Follow-up calls regarding your care, product information, and satisfaction surveys.
• Digital Advertising: Targeted advertisements on social media and other websites based on your interests.
• Direct Mail: Physical mailings including educational materials and promotional offers.

2. SMS Text Messaging Terms

By consenting to SMS communications from Above Health, you agree to the following:

• Message Frequency: You may receive up to 4 marketing messages per month, plus service-related messages as needed.
• Message and Data Rates: Standard message and data rates may apply. Above Health does not charge for text messages, but your carrier may charge you.
• Supported Carriers: This service is available for most major U.S. wireless carriers including Verizon, AT&T, T-Mobile, and Sprint.
• Device Requirements: Compatible with most mobile devices that can receive SMS text messages.
• Opt-Out Instructions: Reply STOP to any text message to unsubscribe from SMS marketing. Reply HELP for customer support information.

SMS Opt-Out Methods

You can stop receiving SMS messages at any time by:

• Replying STOP, END, QUIT, UNSUBSCRIBE, or CANCEL to any text message
• Contacting our support team at support@above.health
• Logging into your Above Health account and updating your communication preferences

3. Email Marketing Terms

Our email marketing communications include:

• Health Education: Evidence-based content about allergy management, asthma care, and wellness tips.
• Product Updates: Information about new devices, lab tests, and treatment options.
• Promotional Offers: Special pricing, early access to new products, and exclusive member benefits.
• Account Notifications: Important updates to your Above Health account and services.

Email Unsubscribe Options

You can unsubscribe from email marketing at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Emailing unsubscribe@above.health with your request
• Updating your preferences in your Above Health account settings
• Contacting customer support at support@above.health

4. Data Used for Marketing

For marketing purposes, we may use the following information you provide:

• Contact Information: Name, email address, phone number, and mailing address.
• Health Interests: Conditions you've indicated interest in (allergies, asthma, etc.) for relevant content.
• Engagement Data: How you interact with our emails and website to personalize future communications.
• Purchase History: Products and services you've used to suggest relevant offerings.
• Preferences: Communication preferences and topics of interest you've selected.

5. Third-Party Marketing Partners

We may work with trusted third-party marketing service providers to deliver communications. These partners:

• Are contractually required to protect your privacy and data security
• Cannot use your information for their own marketing purposes
• Must comply with all applicable privacy laws including CAN-SPAM Act and TCPA
• Are subject to regular audits and compliance reviews

6. Legal Compliance

Our marketing practices comply with:

• CAN-SPAM Act: All marketing emails include clear sender identification and opt-out mechanisms.
• Telephone Consumer Protection Act (TCPA): SMS messages are only sent with explicit consent.
• California Consumer Privacy Act (CCPA): California residents have additional rights regarding marketing data.
• General Data Protection Regulation (GDPR): For any international users, we obtain proper consent for marketing.

7. Consent Withdrawal

You can withdraw your marketing consent at any time without affecting other services. Withdrawing marketing consent will not impact:

• Essential healthcare communications related to your treatment
• Account security and billing notifications
• Appointment confirmations and medical reminders
• Legal notices and regulatory communications

8. Data Retention for Marketing

We retain marketing-related data as follows:

• Active Consent: While you maintain an active Above Health account and have not opted out.
• Post Opt-Out: Suppression records are maintained indefinitely to honor your unsubscribe preferences.
• Engagement Data: Marketing engagement metrics are retained for 3 years for compliance and optimization purposes.

9. Children and Marketing

We do not send marketing communications to children under 13 years of age. For minors aged 13-17, parental consent is required for marketing communications in accordance with applicable laws.

10. Your Marketing Rights

You have the right to:

• Choose which types of marketing communications you receive
• Update your marketing preferences at any time
• Opt out of all marketing communications while keeping your account active
• Request information about what marketing data we have about you
• File a complaint with relevant authorities if you believe we've violated marketing laws

11. International Marketing

If you are located outside the United States, additional privacy laws may apply to our marketing communications. We will honor the most restrictive applicable law to ensure your privacy rights are protected.

12. Updates to Marketing Practices

We may update our marketing practices and this consent document from time to time. Material changes will be communicated through:

• Email notification to all marketing subscribers
• Updates posted on our website at above.health
• In-app notifications for mobile app users
• Account dashboard notifications for portal users

13. Contact Us About Marketing

For questions about marketing communications or to exercise your rights:

By providing your consent to marketing communications, you acknowledge that you have read and understood this Marketing Consent document and agree to receive promotional communications from Above Health according to the terms outlined above. You understand that this consent is separate from and in addition to your agreement to our Privacy Policy and Terms of Service.